Frequently asked questions to help you buy a voucher, a gift box or an item - Waldorf Astoria Versailles – Trianon Palace
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format. You can also opt for a gift pouch version delivered to your home at Waldorf Astoria Versailles – Trianon Palace.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for various experiences, such as an exceptional tea time or a stay in a Deluxe room, and can be customized to your liking. All our gift boxes are available at our Waldorf Astoria Versailles – Trianon Palace establishment.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is possible to send the gift check directly to the beneficiary without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Waldorf Astoria Versailles – Trianon Palace.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or pick it up in person when finalizing your order. The box can be customized according to your preferences and you benefit from the best rate directly from the Waldorf Astoria Versailles – Trianon Palace establishment.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each one will be personalized according to your wishes. Take advantage of this opportunity to offer unique experiences at the Waldorf Astoria Versailles – Trianon Palace.
How do I create a group fund and invite people?
To create a group gift and invite friends and family to contribute, select the dedicated option during your online purchase. You can then share a link or send email invitations. This option is available for the Waldorf Astoria Versailles – Trianon Palace gift boxes.
How can I choose the amount for a gift card?
The amount of the gift voucher is predetermined by the proposed gift sets. You can select the amount that fits your budget from the available options, ranging from 150 € for an exceptional tea time to 1,269 € for a complete royal experience, at our Waldorf Astoria Versailles – Trianon Palace establishment.
How can I log in to my account?
To access your account, use your email address and password on the login page. If you have forgotten your password, you can reset it using the dedicated option on our Waldorf Astoria Versailles – Trianon Palace website.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then select the 'Empty Cart' option. Enjoy your experience at Waldorf Astoria Versailles – Trianon Palace.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to offer an unforgettable experience to your loved ones. All the boxes will be included in your order and ready to be given as per your wishes, at Waldorf Astoria Versailles – Trianon Palace.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our Waldorf Astoria Versailles – Trianon Palace website.
How do I purchase or give a gift box?
To offer a Waldorf Astoria Versailles – Trianon Palace gift box, choose your box, add it to your cart, and personalize it with a message before finalizing your order. The recipient can then book their dates directly with the establishment.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our gift boxes allow the recipient to choose from the experiences offered by the Waldorf Astoria Versailles – Trianon Palace, such as a stay, a gourmet dinner, or a spa treatment.
Can I modify or cancel my order?
Modifications or cancellations to your gift box order depend on the specific conditions of each offer. You will find these details in the information related to your purchase. Enjoy the elegance and refinement of Waldorf Astoria Versailles – Trianon Palace.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours. Our team is at your disposal to assist you in using your box within our Waldorf Astoria Versailles – Trianon Palace establishment.
Is the gift box customer service reachable by phone?
The customer service of Waldorf Astoria Versailles – Trianon Palace is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information. Waldorf Astoria Versailles – Trianon Palace.
Is there an online chat available for questions about gift boxes?
An online chat service is available on our website to answer your questions about the Waldorf Astoria Versailles – Trianon Palace gift boxes.
Is there a dedicated customer service for gift boxes?
The customer service team at Waldorf Astoria Versailles – Trianon Palace is at your disposal for any questions regarding your gift box. You can obtain detailed information about the services offered directly from our website or by visiting us in person.
Is there a dedicated FAQ for gift boxes?
This FAQ guides you on how to use your gift box at the Waldorf Astoria Versailles – Trianon Palace. You will find information about booking, validity, and included services.
Is spa access included in my gift box?
Access to the spa is included in some gift sets, such as the Royal Experience which offers a unique moment of relaxation at the Spa Guerlain. Check the details of your gift set to confirm this service at the Waldorf Astoria Versailles – Trianon Palace.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other guests, subject to reservation conditions and availability. Whether it's for a stay, a dinner at the La Véranda restaurant, or a wellness experience at the Spa Guerlain, you will fully enjoy the excellence of our Waldorf Astoria Versailles – Trianon Palace establishment.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find the necessary information to fully enjoy your experience at the Waldorf Astoria Versailles – Trianon Palace.
Is parking included in my gift box?
Parking is not included in the Waldorf Astoria Versailles – Trianon Palace gift boxes.
Is breakfast included in my gift box?
Breakfast is included in some gift sets, such as the 'Stay in Versailles' set. To check the services included in your gift set, refer to the specific conditions of your Waldorf Astoria Versailles – Trianon Palace set.
Is special attention given to the recipient of a gift box?
Waldorf Astoria Versailles – Trianon Palace pays special attention to gift box beneficiaries. You can enjoy exceptional moments, such as an exceptional tea time or a signature treatment at the Spa Guerlain, depending on the chosen box.
Is a welcome drink included in my gift box?
The presence of a welcome drink depends on the establishment's conditions. The Waldorf Astoria Versailles – Trianon Palace gift boxes usually include exceptional services, but it is recommended to check the specific details of your box.
Should we bring towels to the Spa?
The towels are provided by the Guerlain Spa at Waldorf Astoria Versailles – Trianon Palace.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly offer multiple gift boxes to your employees and customize them according to your wishes. The boxes are available in a gift pouch version delivered to your home or immediate digital dispatch, with the possibility to choose and customize each box according to your needs. Waldorf Astoria Versailles – Trianon Palace.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital format or in paper format. The boxes are customizable and can be delivered immediately in digital format or in a gift pouch at home. Take advantage of this option to offer a refined experience at the Waldorf Astoria Versailles – Trianon Palace.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at Waldorf Astoria Versailles – Trianon Palace.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for corporate committees, with preferential rates and customization options tailored to your needs. Gift boxes like the "Royal Experience" or a "Stay in Versailles" allow you to discover the luxury and elegance of our Waldorf Astoria Versailles – Trianon Palace establishment.
How do I correct an incorrect email address for a gift box?
Updating the email address associated with your Waldorf Astoria Versailles – Trianon Palace gift box is possible according to the conditions of your gift box.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review about your stay or service at Waldorf Astoria Versailles – Trianon Palace.
How can I contact the store?
For any questions regarding our gift boxes, you can reach us by phone or through our online form available on our website. Our teams are at your disposal to assist you in choosing a gift box at the Waldorf Astoria Versailles – Trianon Palace.
Is there a dress code for the gift box?
The dress code for the restaurants and other spaces at the Waldorf Astoria Versailles – Trianon Palace is generally elegant and sophisticated. It is recommended to wear appropriate clothing for a refined dining or spa experience, as indicated on the establishment's website.
From what age can I get a treatment?
The minimum age to receive a treatment at the Guerlain Spa of the Waldorf Astoria Versailles – Trianon Palace is generally 16 years old, but it may vary depending on the type of treatment chosen. We invite you to check the specific conditions at the time of booking.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance. The beneficiary can choose their stay dates and make their reservation at the Waldorf Astoria Versailles – Trianon Palace establishment.
How can one access the hotel from the airport?
To get to the hotel from the airport, you can choose a taxi or a private transportation service, which will take approximately 30 minutes to reach the Waldorf Astoria Versailles – Trianon Palace.
Is the establishment accessible to people with reduced mobility?
The Waldorf Astoria Versailles – Trianon Palace is equipped to accommodate guests with reduced mobility, featuring adapted facilities and attentive service to ensure a comfortable stay.
Are pets allowed in the establishment?
The Waldorf Astoria Versailles – Trianon Palace accepts pets under certain conditions. It is advisable to check the terms directly with the hotel to ensure that your four-legged companion is welcome.
Where can I find the menus?
The menus are available directly on the detailed page of each gift box, including those from La Véranda restaurant and Gordon Ramsay restaurant at the Trianon. Conditions may vary depending on the services chosen in our Waldorf Astoria Versailles – Trianon Palace establishment.
What are the hours of operation?
The opening hours of Waldorf Astoria Versailles – Trianon Palace vary depending on the services and the days. To fully enjoy your gift box, it is recommended to check the specific hours of the restaurants, spa, and other services directly on the hotel's website.
Is there parking available near the establishment?
The Waldorf Astoria Versailles – Trianon Palace has a private parking lot for its guests, making access to the establishment easier.
What are the delivery methods for gift boxes/vouchers?
The Waldorf Astoria Versailles – Trianon Palace gift boxes can be sent by email or delivered to your home. The recipient will receive their gift box immediately in digital format, or in a gift pouch at your home.
Is postal delivery offered?
We offer postal delivery of our gift boxes. You can choose to have your box sent to your home or to give it in a digital version. Delivery times and conditions vary depending on the establishment chosen, Waldorf Astoria Versailles – Trianon Palace.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for gastronomic and relaxation experiences within our Waldorf Astoria Versailles – Trianon Palace establishment.
Is the gift box available in physical format?
The Waldorf Astoria Versailles – Trianon Palace gift box is available in physical format, with an option for immediate dispatch in digital version. You can choose and customize your gift box as you wish, with home delivery in a gift pouch.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully presented in an elegant pouch, ready to be given. You can also opt for immediate digital delivery. The lucky recipient will then be able to book their dates at the Waldorf Astoria Versailles – Trianon Palace establishment.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box for Waldorf Astoria Versailles – Trianon Palace. The recipient will receive their gift box by email and can immediately enjoy their experience.
Can the gift box be sent directly to the recipient?
You have the option to send the gift box directly to the recipient during your order. Shipping fees may vary depending on the conditions of the Waldorf Astoria Versailles – Trianon Palace establishment.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and times vary depending on the destination, with immediate digital delivery or a gift box version sent to your home. Waldorf Astoria Versailles – Trianon Palace.
What are the delivery times for gift boxes by mail?
The delivery times for our gift boxes by mail are usually 2 to 5 business days. You can also opt for a digital version sent immediately, or choose a gift pouch delivered to your home. Take advantage of these options to offer an unforgettable experience at the Waldorf Astoria Versailles – Trianon Palace.
Is it possible to schedule a delivery date?
You can choose the delivery date of your gift box during your order. The boxes are usually sent within 48 hours, and you have the possibility to customize them according to your wishes at Waldorf Astoria Versailles – Trianon Palace.
Is express delivery available?
Express delivery of your gift box is available according to the options offered during your order at the Waldorf Astoria Versailles – Trianon Palace.
How can I track my order?
To track your order, log in to your account on our website. There, you will find the details of your purchase and can track its status. Enjoy the refined experience of our Waldorf Astoria Versailles – Trianon Palace.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail according to your preferences. Delivery is immediate in digital version, and you can customize your gift box as you wish. Waldorf Astoria Versailles – Trianon Palace.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 2 to 3 business days from the date of purchase. You will receive your gift box in a neat and elegant packaging, ready to be offered. This service is provided by our establishment Waldorf Astoria Versailles – Trianon Palace.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation at the Waldorf Astoria Versailles – Trianon Palace.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. You can enjoy your stay, gastronomic experience, or relaxing moment at the spa according to availability at Waldorf Astoria Versailles – Trianon Palace.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can choose from various experiences, such as a stay, a dinner at La Véranda restaurant, or a treatment at the Spa Guerlain, to fully enjoy your stay at the Waldorf Astoria Versailles – Trianon Palace.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the reservation conditions at the time of purchase, in our establishment Waldorf Astoria Versailles – Trianon Palace.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and reservation conditions of our Waldorf Astoria Versailles – Trianon Palace establishment.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified at the time of booking, according to the conditions in effect at the time of purchase at our Waldorf Astoria Versailles – Trianon Palace establishment.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and the reservation conditions of the Waldorf Astoria Versailles – Trianon Palace establishment.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. They are valid for booking an experience at our Waldorf Astoria Versailles – Trianon Palace establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Waldorf Astoria Versailles – Trianon Palace offers special gift boxes for special occasions like the National Day, with unique experiences such as the Tea Time and the Royal Opera. Discover our online offers to find the ideal gift box according to the event.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift sets suitable for various occasions, including birthdays, gatherings with friends, or weddings. You can give a gastronomic moment at the La Véranda restaurant, a spa experience with Guerlain signature treatments, or an elegant stay at our Waldorf Astoria Versailles – Trianon Palace establishment.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
Our gift boxes are official and guaranteed without intermediaries, as we collaborate directly with the Waldorf Astoria Versailles – Trianon Palace to offer you authentic and high-quality experiences.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in the gift boxes correspond to those available for direct booking at the Waldorf Astoria Versailles – Trianon Palace. The boxes offer a royal experience, including stays, gourmet meals, and spa treatments, for an immersion in the luxury and elegance of the establishment.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on availability and the establishment's conditions. For example, the Trianon Palace signature treatment is offered in 120 or 180 minutes. Gift box recipients can book their dates directly with the Waldorf Astoria Versailles – Trianon Palace establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at the Waldorf Astoria Versailles – Trianon Palace.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. This way, you can enjoy a transaction with complete confidence when purchasing your gift box at the Waldorf Astoria Versailles – Trianon Palace.
Is payment via group or shared payment possible?
Payment via group or shared payment is not available for the Waldorf Astoria Versailles – Trianon Palace gift boxes. You can pay for your order by credit card, bank transfer, or PayPal according to the options offered during your purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer an exceptional experience at Waldorf Astoria Versailles – Trianon Palace. Each box allows you to enjoy an overnight stay, a meal, or a treatment at our establishment, for an unforgettable getaway in Versailles.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms of your Waldorf Astoria Versailles – Trianon Palace gift box.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. This allows for an immediate digital dispatch and home delivery in a gift envelope. Waldorf Astoria Versailles – Trianon Palace.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of our gift boxes at the Waldorf Astoria Versailles – Trianon Palace.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our website are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at Waldorf Astoria Versailles – Trianon Palace.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. The reservation and usage conditions for gift boxes are specified at the time of purchase at Waldorf Astoria Versailles – Trianon Palace.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your Waldorf Astoria Versailles – Trianon Palace gift box purchases.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to you by email. You can also find it in your customer account on our website. Waldorf Astoria Versailles – Trianon Palace.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
Payment by Visa, Mastercard, or American Express credit card is perfectly possible for the purchase of your gift box. The payment is secure and made directly to the Waldorf Astoria Versailles – Trianon Palace establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set. Check its validity and usage in the terms and conditions of our establishment, Waldorf Astoria Versailles – Trianon Palace.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure and direct to our establishment, Waldorf Astoria Versailles – Trianon Palace.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, subject to the establishment's conditions. Payment methods are specified during the order in our official Waldorf Astoria Versailles – Trianon Palace store.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, which will then be included in the shipment. This gift box allows you to offer an unforgettable experience at the Waldorf Astoria Versailles – Trianon Palace.
Can we add options to your gift box offers?
The Waldorf Astoria Versailles – Trianon Palace gift boxes can be customized according to the available options. For example, you can choose between different experiences, such as stays, gourmet menus, or spa treatments. Specific conditions are indicated for each gift box.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, we offer premium packaging options when you place your order online. You can customize the packaging to your liking and have it delivered directly to your home with a gift pouch version, or send it immediately in digital format to your loved one. Waldorf Astoria Versailles – Trianon Palace.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion. Choose and personalize your gift box as you wish to offer an unforgettable experience at the Waldorf Astoria Versailles – Trianon Palace.
How do I request a refund for a gift box purchased online?
To request a refund for your gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment, Waldorf Astoria Versailles – Trianon Palace.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. This service is provided by our establishment Waldorf Astoria Versailles – Trianon Palace.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. The terms of use are specified at the time of purchase, at our establishment Waldorf Astoria Versailles – Trianon Palace.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to the establishment's conditions. The lucky recipient can book their dates at the establishment and fully enjoy their experience at the Waldorf Astoria Versailles – Trianon Palace.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to gift boxes, as they pertain to services. The gift box is non-exchangeable and non-refundable, as indicated at the time of purchase at our Waldorf Astoria Versailles – Trianon Palace establishment.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the general terms and conditions of our establishment, Waldorf Astoria Versailles – Trianon Palace.
What should I do if the received box is damaged or contains an error?
In case of a damaged box or error, a photo of the box is necessary to process your request quickly according to the conditions of the Waldorf Astoria Versailles – Trianon Palace establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on the purchase and are specified at the time of acquisition. You can find them in the general terms and conditions of our establishment, Waldorf Astoria Versailles – Trianon Palace.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately will no longer be usable. We recommend checking the establishment's conditions to know any possible extension options at the Waldorf Astoria Versailles – Trianon Palace.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit can be issued according to the specific conditions of the Waldorf Astoria Versailles – Trianon Palace establishment.
How can I redeem the cashback?
To use your savings, you will receive a voucher or gift card that you can present during your reservation or visit. The terms of use are indicated on the box. Enjoy your experience at Waldorf Astoria Versailles – Trianon Palace.
What is the processing time for a refund after I make a request?
The refund processing time for a gift box purchased at Waldorf Astoria Versailles – Trianon Palace is 14 days from the date of your request, subject to the gift box's terms of use.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The Waldorf Astoria Versailles – Trianon Palace gift boxes are neither exchangeable nor refundable after purchase.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for reservations made with a gift box at Waldorf Astoria Versailles – Trianon Palace. Please check the available dates when making your reservation.
Is booking with a gift box subject to availability?
The reservation with a gift box at Waldorf Astoria Versailles – Trianon Palace is subject to the establishment's availability. To fully enjoy your experience, it is advisable to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your experience at the Waldorf Astoria Versailles – Trianon Palace.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have its number ready. This number is required to validate your reservation at Waldorf Astoria Versailles – Trianon Palace.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the establishment's availability. The Waldorf Astoria Versailles – Trianon Palace offers a variety of experiences, such as stays, gourmet menus, and spa treatments, which you can book according to your preferences.
Can I use my gift box on holidays?
The use of your gift box at Waldorf Astoria Versailles – Trianon Palace is possible on holidays, subject to the establishment's availability.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You can book your dates directly with the Waldorf Astoria Versailles – Trianon Palace.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the establishment. The beneficiary can book their dates with the establishment and enjoy their gift box at the Waldorf Astoria Versailles – Trianon Palace.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible according to the conditions of the Waldorf Astoria Versailles – Trianon Palace establishment.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with the establishment, subject to availability and the conditions mentioned on the box. Waldorf Astoria Versailles – Trianon Palace welcomes you for a refined experience in Versailles.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This option is available to offer you a customized experience at the Waldorf Astoria Versailles – Trianon Palace.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional charges or options are at your expense. You can book your dates at the Waldorf Astoria Versailles – Trianon Palace establishment.
Is my gift box personalized?
Your gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. It is valid for a reservation at our Waldorf Astoria Versailles – Trianon Palace establishment.
Can my gift box be used all at once?
Your gift box can be used in one go. You can book your dates directly with the establishment to fully enjoy your experience at the Waldorf Astoria Versailles – Trianon Palace.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for a unique experience at our Waldorf Astoria Versailles – Trianon Palace establishment.
Is my gift box valid in only one establishment?
Your gift box is valid for various experiences at our Waldorf Astoria Versailles – Trianon Palace establishment, such as stays, gourmet meals, or spa treatments.
Is an upgrade possible with an additional fee using my gift box?
The possibility of an upgrade for an additional fee depends on availability at the time of your reservation. Specific conditions are detailed during the reservation of your Waldorf Astoria Versailles – Trianon Palace gift box.
Can someone else use my gift box?
Your gift box is personalized and reserved for your exclusive use. It can only be used by you, the designated beneficiary. Fully enjoy the experience offered by the Waldorf Astoria Versailles – Trianon Palace.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box according to the establishment's conditions. These terms are specified on your gift box, Waldorf Astoria Versailles – Trianon Palace.
Is an ID required upon arrival when using a gift box?
A piece of identification may be requested upon your arrival when using your gift box. This formality is common in our establishment, Waldorf Astoria Versailles – Trianon Palace.
Do you accept pets?
The presence of pets depends on the conditions of the Waldorf Astoria Versailles – Trianon Palace establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. You will then be able to choose your stay dates and fully enjoy your experience at the Waldorf Astoria Versailles – Trianon Palace.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can make your purchase as a guest and enjoy your experience at the Waldorf Astoria Versailles – Trianon Palace.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several occasions, subject to availability and the conditions of the Waldorf Astoria Versailles – Trianon Palace establishment.
What are the check-in and check-out times?
The check-in and check-out times at Waldorf Astoria Versailles – Trianon Palace are set according to the conditions of your gift box. For an elegant and refined stay, check these details before your arrival.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen box set. You will be able to enjoy stays, gourmet meals, or spa treatments, depending on the selected experience, at our Waldorf Astoria Versailles – Trianon Palace establishment.
What is the difference between a gift box and a free amount voucher?
A gift box allows you to choose from predefined experiences, such as a stay, a meal, or a spa treatment, while an open amount voucher gives you the freedom to pay for a service up to the chosen amount. Enjoy these options at our Waldorf Astoria Versailles – Trianon Palace establishment.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to know the details and usage conditions. Waldorf Astoria Versailles – Trianon Palace.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. The recipient can choose their stay dates and fully enjoy the experience offered at our Waldorf Astoria Versailles – Trianon Palace.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply enter the recipient's name when placing the order so that they can book their stay dates at the Waldorf Astoria Versailles – Trianon Palace.
Can the validity of a gift box be extended or renewed?
The validity of a gift box can be extended or renewed according to the specific conditions of our Waldorf Astoria Versailles – Trianon Palace establishment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment Waldorf Astoria Versailles – Trianon Palace.
What is the validity period of a gift box?
The validity period of a Waldorf Astoria Versailles – Trianon Palace gift box is typically 1 to 3 years, depending on the establishment. To find out the exact duration, please refer to the conditions of the chosen establishment.
Are children allowed?
Waldorf Astoria Versailles – Trianon Palace welcomes children, but it is recommended to check the specific conditions of the establishment for your stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The unused balance of the gift box cannot be carried over for future use. If the amount of the box is insufficient to cover the chosen service, an additional payment will be required, according to the conditions of the Waldorf Astoria Versailles – Trianon Palace establishment.
Is the spa access private?
Access to the Guerlain spa at the Waldorf Astoria Versailles – Trianon Palace is included according to the conditions of the chosen box set, such as the Royal Experience which includes a unique moment of relaxation at the spa.
What types of gift boxes do you offer?
We offer gift boxes for refined stays, gastronomic experiences, wellness moments, and special celebrations. For example, you can give an exceptional tea time, a dinner at La Véranda restaurant, a signature treatment at the Spa Guerlain, or a night in a Deluxe room. These unique experiences are available at our Waldorf Astoria Versailles – Trianon Palace establishment.